Alex Products quality goals include maintaining customer satisfaction, achieving an outstanding, single-digit parts per million (PPM) defect rate, reducing manufacturing costs, and closely monitoring supplier performance. Our Quality Policy is: Alex Products, Inc. and its affiliates are committed to meeting customer requirements and increasing customer satisfaction through continual improvement of its products, services, and the Quality Management System. Alex Products holds a quality registration for ISO TS 16949.
2015 Johnson Controls Gold Award
On September 30th, Dave Von Deylen (President) and Tim Sweeny (Account Sales Mgr) had the honor of accepting, on behalf of all of Alex Products' employees, a performance award at the Johnson Controls 2015 Supplier Awards and 2016 Expectations Day. This prestigious event held at the Inn at St. Johns in Plymouth, MI was attended by 150 of Johnson Controls' 1400 global suppliers. It was truly an international event with awards presented by JCI Commodity Managers from the US and Europe to a variety of international companies. Keynote speakers included a top economist, JCI Group Vice Presidents of Complete Seat and Global Purchasing, and featured Dave Bing - former NBA basketball player, entrepreneur and mayor of Detroit.
Out of 1400 global suppliers, there were 36 companies that received performance awards – 1 Platinum, 10 Gold, 19 Silver and 6 Bronze. Alex Products was awarded Gold, recognizing us in the top 11 out of 1400 suppliers! Our Commodity Manager mentioned that we were a 19 consecutive award winner and the room of 350 attendees buzzed. The average supplier to JCI has a PPM of 73 and companies receiving an award have an average of 17 PPM. Last year Alex Products had a PPM of 11.
This recognition is a reflection of the dedication that employees of Alex Products bring to work everyday. It is awarded to companies that have the vision for excellence and then will to carry it out. Categories to achieve the highest marks include Quality, Commercial, Supply Chain Management, Customer Service, and Social & Environmental Sustainability.
Our work has already started on a 20th consecutive award. The expectations are high for 2016. The published quality PPM expectation is 0. Cost savings targets are high, with continuous improvement efforts being paramount. The adoption of Manufacturing Best Business practice pricing is expected. These are all challenges that we can achieve working together and bringing our best everyday.
Congratulations are due to each employee of Alex Products for this prestigious recognition, and keep up the exceptional work.